Saturday 7 December 2013

EE best network ever? NOT! ….

Woken by the Beast and awake since 3 am has left me feeling like a zombie with a sore head. I also have a stuffy nose and slightly sore throat so i believe i have a bit of a head cold witch is not good especially for me as i tend to get a lot of attacks when i am feeling poorly and especially with a sore head. MY back is also sore from all the painting i have done over the last 2 weeks. At least it is almost finished with just a couple of doors to gloss and a floor to lay and the flat is completely re-decorated.

I am really angry at Orange Mobile at the moment on the so called EE network. I was quite happy with my Blackberry mobile and keeping in touch with my family via BBM. It made life easier for us to keep in touch so i stuck with it for some time now. Orange then call me up and say because i have stayed with they for a while they will give me an amazing deal on a Sim only contract and i will be able to keep the same number making it easier for me to keep in touch all the time and not have to top up all the time so i thought ye why not.

Worst mistake EVER! The put me on a contract that didn't include the blackberry services s i couldn’t use my BBM or get my e-mails. I then rang then the very next day after setting up the sim and transferring my number and told them what was wrong. I spoke with a woman who told me they would turn the data service on and it would take 24 hours to come into effect. Nothing happened so i telephoned back and spoke to another woman who said there was a problem with the service and they wouldn't leave me in limbo and would get it sorted in another 24 hours.

Again NOTHING happened so i finally telephoned and when crazy with this poor guy who must have had to move the phone away from his ear when i exploded. I then apologised to him and asked to speak to a manager. Finally i spoke with the manager whom apologised for the error but i cant get the BBM services enabled until the next bill date witch is the 2nd January 2014! I couldn’t believe what i was hearing. I told him its their fault and he agreed and said it was the person who set up the account who made the error and they would be dealt with but in the meantime there's nothing i can do except wait.

If it wasn't for the fact my mobile number is very important, as all medical persons know that number to get in touch with, me and also my family, i would just get a new sim and cancel the direct debit on them and tell them to stick it. I may even do that yet, lets see what happens next from them. They ill probably try and charge me for all my phone calls next, they got another thing coming!